Contact Us

This page explains how to reach the editorial team behind New Online Casinos UAE, what we can realistically help with, and where to go instead when the answer sits with an operator, a regulator or a support service. Most messages we receive come from players comparing payout speed and withdrawal reliability, so that is also where the detail below is heaviest.

How to reach the editorial team

Email is the only channel we run: [email protected]. We read everything that arrives and reply to genuine reader enquiries, usually in the order received. We do not operate a phone line, a live chat window or social accounts, so any message claiming to be from us on another channel is not from us.

To get a useful reply first time, include:

• The casino name exactly as it appears on its own site, and the page on freeforeverpac.com you are asking about.
• Dates — when you registered, deposited or requested a withdrawal. Timings matter for anything payout-related.
• The payment route used (card, e-wallet, bank transfer, crypto) and the currency you were charged in.
• Whether identity verification was completed before or after the withdrawal request.
• What the operator's support has already told you, in their words rather than a summary.

Please do not send passwords, full card numbers, copies of your Emirates ID or passport, or screenshots showing them. We never need those and we will delete anything of that sort on sight.

What we can help with, and what we cannot

You write to us about	What happens
A factual error in a review — wrong bonus terms, outdated licence detail, a changed withdrawal limit	We check it against the operator's own published terms and correct or date the page. Corrections are the fastest thing we act on.
Your experience with an operator, good or bad	Logged against that brand and weighed in future review updates. Patterns across several readers carry more weight than one account.
A question about how a bonus, wagering requirement or payout route works in general	We answer where we can point to a published source, and say plainly when something is unverified.
A blocked withdrawal, a closed account or a bonus dispute	We have no authority over any operator. We can tell you what its published complaints procedure says and what to keep on file — nothing more.
Legal or tax questions about playing from the UAE	We set out the framework as published and tell you to consult a qualified professional. We do not give legal or tax advice.
Advertising, link placement or a paid review	We will read it, but position in our rankings is not for sale. See the note below.

The legal position, stated before anything else

The General Commercial Gaming Regulatory Authority (GCGRA), established in September 2023, is the federal regulator for commercial gaming in the UAE. Its remit covers the commercial gaming licence categories, the Internet Gaming licence and the Sports Wagering licence, The Game LLC national lottery, and the land-based licence at Wynn Al Marjan Island in Ras Al Khaimah, scheduled to open in September 2027. A single online operator has been authorised to date, and reporting also points to a GCGRA-licensed Abu Dhabi live dealer studio. The licensed online product is geolocation-restricted to players physically inside the UAE and limited to those aged 21 and over.

Everything outside that perimeter remains a criminal offence under Federal Decree-Law No. 31 of 2021, the Crimes and Penalties Law, in force since January 2022. Sources disagree on article numbers and penalty figures, so we do not state them. The criminal law is federal and identical in all seven emirates — Dubai is not more permissive than anywhere else, whatever you may have read.

Every casino listed on this site is licensed offshore — by bodies such as the Curacao Gaming Authority, the Anjouan Gaming Board or the Malta Gaming Authority — and none is licensed or approved by the GCGRA. Nothing here should be read as saying offshore play is legal in the UAE. If you write to us asking whether a particular site is "allowed", that is the answer, and for your own position you should consult a qualified professional. You must be at least 18, and each operator sets its own minimum age, which is often 18 but sometimes higher — check the terms of the specific site rather than assuming. The GCGRA-licensed product is 21+.

Where commercial relationships sit

New Online Casinos UAE earns commission when a reader opens an account through some of the links on this site. That funds the research. It does not decide who ranks where, it does not buy a rating, and it does not stop us publishing a drawback. Operators cannot pay to have a criticism removed. If you spot something that reads like an advert rather than an assessment, tell us — that is exactly the kind of message worth sending.

Payout questions we get most often

Because this site's focus is payout performance, most reader mail lands in one of three places. Skimming these may save you an email.

Why the money has not arrived

Advertised withdrawal times are operator claims, not our measurements, and they start when a payout is approved rather than when you click the button. Identity verification (KYC), and sometimes source-of-funds checks on larger balances, sit between the two. Completing verification before your first withdrawal request is the single change that most often shortens the wait. Weekend and holiday processing, weekly or monthly withdrawal limits, and pending periods on e-wallet payouts all add time that the headline figure does not show.

Why a UAE card was declined

UAE-issued debit and credit cards, and domestic bank transfers, are routinely declined against gambling merchant category codes. That is a banking decision, not a site fault, and we will not tell you how to work around it — do not ask. International e-wallets such as Skrill and Neteller, and cryptocurrency including stablecoins, are the routes readers report using instead. Every one of them leaves a record.

What the conversion actually costs

The dirham is pegged to the US dollar at roughly 3.67, but most offshore sites do not hold AED accounts, so you convert on the way in and again on the way out. Two conversions plus any processing fee is the real cost of a round trip, and it is worth calculating on a sample amount before you commit. Bonus figures quoted in dollars or euros convert the same way, which is why a headline number tells you less than the wagering requirement beside it.

Asking about a specific casino

The brands below draw the most correspondence. Each is licensed offshore, not by the GCGRA, and each has a genuine weak point worth raising with us if your experience differs.

AmunRa

Our highest-rated listing at 10.0, and the one readers ask about most, largely because its Egyptian-themed presentation and broad slot and live dealer range travel well with both Arabic-first and expatriate players. The advertised welcome offer is a 100% bonus up to $500 plus 200 free spins and 1 Bonus Crab, and the conditions that matter sit in the terms rather than the headline: a minimum qualifying deposit, wagering requirements, game contribution rates that usually count slots in full and table games far less, a maximum bet while a bonus is active, and an expiry date. Read those before depositing. The limitation: the offer is quoted in dollars, so UAE players carry conversion at both ends, and the $500 cap is modest against several rivals on this list. Tell us if payout timings diverge from what the site advertises.

TikiTaka

Rated 9.9. It appears here for a straightforward reason — a 100% match bonus up to $500 with 200 free spins on terms that are easy to read, which matters more for payout planning than a bigger headline number attached to a harder-to-clear condition. Free spins typically carry their own wagering and a cap on what winnings can be cashed out, both of which we would rather you check than take from us. The limitation: the same $500 ceiling as the top listing without the wider brand track record behind it, and Arabic support hours are the detail most worth confirming with its live chat before you commit funds.

Cleobetra

Rated 9.7, and the largest first-deposit package among the highest-rated entries: up to €1,000 with 350 free spins. Worth a look if you deposit larger amounts, since a bigger cap only helps if you were going to fund the account anyway. Conditions to check are the qualifying deposit, wagering multiple, per-spin value on the free spins and any cashout limit on what they produce. The limitation: the bonus is denominated in euros, adding a second currency step for AED players on top of the dollar conversion most of the market uses, and a large advertised maximum is the easiest figure on any casino page to over-read.

Reading the larger packages

Several listings advertise much bigger numbers — Lucky Dreams up to $1,111 with 100 free spins, LuckyOnes at 150% up to $3,000 with 200 free spins, JustCasino up to $7,777 with 300 free spins, VegasNow up to $8,000 with 500 free spins, PlayFashionTV up to $25,000 with 500 free spins, alongside Mafia Casino and Realz at 100% up to $500 with 200 free spins. The larger figures are almost always welcome packages spread across several deposits rather than a single match, and the maximum assumes you fund every stage. Compare the wagering requirement, the maximum bonus bet and the expiry window before the ceiling.

What the sites listed here actually offer

If you are writing to ask what a brand carries, the categories are consistent across the market: slots, including progressive jackpots, with return to player and volatility published by the studio rather than the casino; live dealer rooms running blackjack, roulette and baccarat, where Arabic-speaking dealers and a proper right-to-left Arabic interface are real points of difference rather than marketing; and classic table games. Software comes from providers including Pragmatic Play, Evolution, NetEnt, Play'n GO and Microgaming — the provider list is a more reliable signal than a claimed game count. Mobile matters here: most play happens in a browser on a phone, and where a casino app exists it is worth checking whether it carries the full live dealer lobby or a cut-down version.

Alongside the casino floor, most of these operators also run a sportsbook, and some add virtual sports or esports betting. The commercial terms differ from casino play — sportsbook bonuses usually use odds thresholds and turnover conditions rather than slot wagering multiples, and free bet stakes are not normally returned with winnings. Local sporting interest around Meydan Racecourse and the Abu Dhabi Grand Prix draws UAE readers to those markets, but the same legal position applies: offshore sports betting sits outside the GCGRA's Sports Wagering licence.

Bonuses, loyalty and the questions worth asking us

• Welcome and deposit bonuses — check the minimum deposit, the wagering multiple and whether it applies to bonus only or deposit plus bonus.
• Free spins — spin value, the game they are locked to, and any cap on cashable winnings.
• No-deposit bonuses — rare, small, and usually carrying the strictest cashout limits on the site.
• Cashback — ask whether it is paid as cash or as a further bonus with its own wagering.
• Loyalty rewards and VIP programmes — the meaningful benefit is often raised withdrawal limits and faster processing rather than more bonus funds.

Game contribution is the term that trips people up most: slots typically count fully towards wagering while roulette, blackjack and baccarat count at a fraction or not at all. If a review on this site is unclear on any of that, say so and we will tighten it.

How we assess the sites we list

Our ratings are editorial, produced by research and verification rather than by playing. We have not deposited, wagered or withdrawn at any operator, and we do not present advertised speeds as tested results or our ratings as customer review scores. What we do check:

1. Licence verification — which offshore authority, and whether the licence details and status can be confirmed at source.
2. Casino ownership — the operating company and registered address named in the terms.
3. Payout terms as published: withdrawal limits, stated processing windows, fees, and the KYC and source-of-funds conditions attached.
4. Banking routes realistic for UAE players, and the conversion cost at both ends.
5. Arabic-language interface quality, right-to-left layout, Arabic-speaking live dealers and Arabic support hours.
6. Bonus terms in full — wagering, game contribution, maximum bonus bets, expiry and cashout limits.
7. Mobile experience, customer support responsiveness and the published complaints procedure.
8. Responsible gambling tools: deposit and loss limits, reality checks, cooling-off periods and self-exclusion.

Findings are dated because the UAE framework is new and moving. This page was last fact-checked on 22 September 2026 by {{ "Waleed Al Marzouqi" }}. More on who we are and how the site is funded is set out on our about the editorial team page, and the full publishing terms are in our terms and conditions.

If your message is about your own gambling

We are not a support service and we cannot counsel anyone. If gambling has stopped being entertainment, act before writing to us. Set deposit and loss limits, turn on reality checks, take a cooling-off period or use self-exclusion inside each account — those tools sit with the individual operator. The GCGRA runs a Voluntary Self-Exclusion programme and the UAE Responsible Gaming Alliance supports the framework, but neither reaches offshore sites, and offshore accounts must never be treated as a way around a self-exclusion you have registered. Gambling blocking software on your phone and computer closes a further gap. In the UAE, the Takalam support service offers confidential mental health support; internationally, Gambling Therapy provides free online help at gamblingtherapy.org. Our responsible gambling guidance collects this in one place. Gambling is not income and it will not fix a financial problem. This site is for adults only.

Response times and what to expect

We aim to reply to reader enquiries within 48 hours, though corrections with a verifiable source usually move faster because they need less back-and-forth. We do not publish reader emails, we do not pass your details to operators, and we do not add anyone to a mailing list. Commercial approaches get a reply too, but the answer on paid placement in the rankings is no.

If your question is really "which of these pays out fastest for someone in the UAE", the honest starting point is our payout research rather than an email — then write to us with what you find, particularly where an operator's real timing differs from its advertised one. Readers reporting that gap is how the reviews stay accurate. Our coverage of casinos outside the UK self-exclusion scheme is separate and may be relevant if that is what brought you here.